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Orders once placed will not be refunded, returned or cancelled under any circumstances. Wherein you can create an exchange request for a product within 5 days of its delivery.
Step 1: Contact our Customer Support team via email ([email protected] or [email protected]) within 5 business days of receiving the order.
Step 2: Provide us with your order ID details. Kindly email an image of the product and the invoice for our reference.
Step 3: Kindly pack the item correctly to avoid any damages and ship it back to us:
Address: A-602, Okay Venus Plus
Mahal Rd. Opp. Akshya Patra
Jagatpura, Jaipur – 302025
Step 4: We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
All Cosa Nostraa products are hand-crafted, hence no two products are identical in their absolute finish. Product color may slightly vary due to photo-graphic lighting sources or your monitor settings, but minimal to the eye which therefore would not change the essence of the design.
Due to popularity or short interruption of supply, some items may be unavailable or out of stock. Also at present, only a selection of our goods is available for online orders. We intend to extend this in future to a much wider range. Some items may require self-assembly. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice.
This site and the materials and products on this site are provided “as is” and without warranty of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Cosa Nostraa disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Cosa Nostraa does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available is free of viruses or other harmful components.
Cosa Nostraa does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
To the maximum extent permitted by law, Cosa Nostraa does not make any guarantees or warranties that this website will be available in any place, free of faults or error, free from unauthorized interception or access, or free from blockages, delays, network failure, congestion, and interferences of faults of any kind.
